SUPPORT & PRIVACY
WE’RE HERE TO HELP
A little help.
A clearer next step.
Find answers, send a question or feedback, or hear when Swim Parent Note is on the App Store. In the app, Settings is the sliders icon at the top right of Today.
When can I get the app?
Swim Parent Note is coming soon to the App Store for iPhone. Leave your email in the form below and we’ll let you know when it’s available.
How do I import a heat sheet?
Go to Swim meets, tap Import, and choose a heat sheet or psych sheet PDF, a meet announcement, a times report, or a screenshot of your meet app. Scanned and photographed PDFs work too. You can also open a PDF from Files or Mail and choose SwimParent. Everything is read on your iPhone; check the events it finds before saving.
How do I send a screenshot straight to the app?
Take the screenshot, tap it, tap Share and choose SwimParent, then Open in SwimParent. The first time, you may need to tap More in the share sheet to find SwimParent.
How do I link a race video to the meet and lane?
In Videos, add a video and choose Meet, then pick the meet and event. The title, heat, lane and time fill in. Check the suggested race start, adjust it if needed, and keep Cut the video to the start turned on. For a video you already saved, link it from its page.
How do I free up space on my iPhone?
Settings → Manage storage shows how much space race videos use. With Pro, tap Free up space to remove the phone copy of videos already backed up to the cloud; they stay in the app and download again when you open them.
How do I back up or restore my journal?
Settings → Backup & restore. Your journal backs up automatically while you’re signed in. Restoring replaces the journal on this phone, after a recovery copy is saved on the device.
How do I delete a swimmer?
Settings → Swimmers & Pro → Delete, or from the swimmer’s profile. This removes that swimmer’s records and videos; volunteer hours are kept.
How do I sign out?
Settings → Account → Sign out. Your journal stays backed up to your account, and signing back in opens it again.
How do I delete my account?
Settings → Account → Delete account…. This removes your swimmer profiles, journals, backups and uploaded videos. You can also use the form below and choose “Account deletion request.” We may need to verify ownership. Never send your password.
How do I cancel Swim Parent Note Pro?
On your iPhone, open Settings → your name → Subscriptions → Swim Parent Note Pro. Deleting the app or your account doesn’t cancel the subscription.
LAUNCH NEWS
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when it’s out.
Leave your email and we’ll tell you when Swim Parent Note is on the App Store. Launch emails are separate from support requests.