Swim Parent NoteFOR SWIM FAMILIES

YOUR INFORMATION, EXPLAINED

Privacy matters.
Here’s how we handle it.

Privacy policy · Last updated September 30, 2026

Who we are

This policy describes how PineNode, Inc. (“Swim Parent Note,” “we,” or “us”) handles information in the Swim Parent Note iPhone app and on this website. For questions or requests, use our support and privacy request form.

Information we handle

  • Swimmer journals: names, optional birthdays and competition categories, technique ratings and focus, practice schedules and check-ins, race and practice times, splits, meets and their events, heats, lanes and seed times, race reminders and packing lists that you provide.
  • Lesson notes: coach names, lesson dates and durations, costs, feedback, cues and homework.
  • Family records: volunteer hours and the hours your team assigns.
  • Imported files: heat sheets, psych sheets, meet announcements, times reports and screenshots you choose are read on your iPhone, including files you send with the SwimParent share extension; the files are not uploaded. We keep your swimmer’s events and times, and for your swimmer’s own heats, the lane list as printed on the heat sheet (names, ages, teams and seed times of the swimmers in those heats) so you can see who swam beside them. Nothing else from the file is kept. Heat sheets list other swimmers, so please don’t send them to us.
  • Videos: clips you select or record, related details and review notes. Cloud backup is optional and part of Pro. To suggest where a race starts, the app listens to the clip’s sound for the start beep on your iPhone; the sound isn’t uploaded.
  • Accounts: an account is required. You can sign in with an email address and password, Sign in with Apple, or Google. Firebase Authentication handles your email address (or Apple’s private relay address), name if shared, and sign-in provider.
  • Purchases: verified Apple subscription information and a derived account identifier used to associate Pro with your account. Apple handles payment details; we do not receive your payment-card number.
  • Reminders: practice and meet notifications are scheduled on your iPhone.
  • Website requests: your email address, selected topic, message, adult confirmation and any launch-update preference you submit.
  • Service information: hosting and service providers may process IP addresses, timestamps, browser/device details and operational logs to deliver and protect their services.

How we use information

We use information to provide your journal, calculate personal bests and time-standard comparisons, schedule reminders, store and restore backups, recognize subscriptions, respond to requests and protect the service. If you ask for launch updates, we use your email for those updates; you can unsubscribe by replying. We do not add support requesters to launch emails without their choice.

Storage and service providers

Journals and videos are stored on your iPhone. Journal records and video details back up to your account through Google Firebase while you are signed in. Cloud video files are uploaded only when you choose to back them up with Pro. Free up space removes only the copy on your iPhone of videos already backed up; the cloud copy stays until you remove it. Pro includes 5 GB per account shared across swimmers, with a 250 MB limit per clip. Pending uploads reserve space. Reaching the limit blocks new uploads without deleting stored videos. Firebase provides authentication, database, storage and account-deletion processing. Apple provides app distribution and purchase services. Netlify hosts this website and processes its forms. These providers may process information in the United States and other locations under their service arrangements.

Account permissions restrict access to cloud records. No system is completely secure, and Swim Parent Note does not claim end-to-end encryption. This website includes no advertising pixels or third-party analytics scripts. We do not use advertising cookies. Hosting and form providers may use technical measures for service delivery and abuse prevention.

When information is shared

Swim Parent Note does not sell personal information or use it for targeted advertising. Journals and clips are never published to a public feed. Information is processed by the providers above for the requested services. We may disclose information when necessary to comply with applicable law, protect rights or security, or in connection with a business transfer subject to applicable protections.

If you export or share a journal, summary or clip with another app, that recipient receives a copy governed by its own practices. We cannot revoke those copies. Swim Parent Note does not send videos or journal content to an AI analysis provider.

Retention and deletion

We retain journal data while needed to provide the account and its backups or until you delete your account, subject to legal or security needs. The backup system keeps three rotating snapshots per installation. Removing an entry does not immediately remove it from earlier snapshots.

You can delete your account in the app under Settings → Account → Delete account…. This removes the account’s swimmer profiles, journals, backups and uploaded videos. Local data on the requesting device is removed after the server accepts the request. Offline devices must reconnect before they can receive deletion status. A minimal deletion-status record, including an account identifier and timestamps, is retained to prevent stale writes and late uploads from recreating deleted content. It has no scheduled expiry and is not a copy of your journal.

You can also contact us through the support form to request deletion or assistance. Website requests and launch subscriptions are kept while needed to respond or provide the updates you requested, subject to legal and security needs. You may request their deletion. Exported copies outside Swim Parent Note are not under our control. Deleting an account does not cancel Apple subscription billing. When Pro expires, new uploads stop; existing cloud copies remain available to download. Any future expiration-based cleanup policy will be announced at least 30 days in advance with an opportunity to export.

Your choices and rights

You can edit or delete journal entries, export your journal, choose whether to back up videos, turn reminders on or off, and manage subscriptions through Apple. You can request access, correction or deletion of information, or withdraw a launch-email preference, using our support and privacy request form. We may ask for information reasonably needed to verify your request, but never your password.

Depending on your location and applicable law, you may also have rights to portability, restriction or objection to processing, withdrawal of consent, and a complaint to your local data-protection authority. We handle requests according to applicable requirements and will explain any limits that apply.

Children’s information

Swim Parent Note is intended to be used by parents and guardians. Children under 13 should not create accounts or submit website forms. Adults should only enter a child’s information, or record and upload videos, when they have appropriate authority and any necessary permissions. Please avoid recording unrelated children or entering unnecessary sensitive details.

If you believe a child has directly provided information without appropriate authorization, contact us so we can investigate and address it. A statement in this policy does not replace any consent or safeguards required for a particular use of the service.

Changes and contact

We may update this policy when the service or its information practices change. The updated version will be posted here with a new date. Where required, we will provide additional notice or obtain consent for material changes. For privacy questions, contact PineNode, Inc. through our support and privacy request form.